Refund & Cancellation Policy

1.1 How to Cancel

You can cancel your subscription at any time by:

• Going to Settings > Billing and clicking “Cancel Subscription”
• Contacting our support team at support@pulltrade.app

1.2 What Happens When You Cancel

• Your subscription remains active until the end of your current billing period
• You will not be charged for the next billing period
• After your subscription ends, your account will be downgraded to the Free Plan
• Your strategies and data will be preserved (subject to Free plan limits)

2.1 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their first payment if:

• It is your first subscription to Pulltrade
• You request the refund within 14 days of payment
• You have not violated our Terms of Service

2.2 After 14 Days

After the 14-day guarantee period, we do not offer refunds for:

• Partial months or unused portions of your subscription
• Unused credits
• Billing period already started

2.3 Exceptions

We may consider refunds on a case-by-case basis for:

• Extended service outages affecting your ability to use the platform
• Billing errors on our part
• Serious bugs that prevent core functionality from working

4.1 Upgrading Your Plan

When you upgrade to a higher plan:

• You'll be charged the prorated difference immediately
• New features become available right away
• Your billing cycle remains the same

4.2 Downgrading Your Plan

When you downgrade to a lower plan:

• The change takes effect at the end of your current billing period
• You retain access to higher-tier features until then
• No refund for unused time on the higher plan